Khattein Service
Khattein Service

Etisalat Khattein service is a new service where you can have two different numbers your SIM card. You can effortlessly now make and receive calls and SMS to any number inside or outside Egypt from both dials on your SIM card.


 
Service Features:
  • Choose between normal or premium additional numbers.
  • No need to separate balance, you will be charged from your original balance.
  • Make voice calls, video calls and SMS to any number inside or outside Egypt from any of your two dials.
  • Receive voice calls, video calls and SMS from any number inside or outside Egypt on any of your two dials.
  • Free of charge blacklist service for your additional number to block unwanted callers from reaching you.
  • Free of charge scheduler to enable your additional number for receiving calls during the time period that you choose.
  • Free of charge on / off mode to disable the additional number from receiving calls at any time.




Subscribing to the service | How to use the service?
 
  • To subscribe to the service you can either:
    • Subscribe through SMS by sending an empty SMS to 999 for 30PT.
    • Subscribe online by clicking here and choose your favorite number.
  • You will receive a confirmation SMS containing the number you chose and a pass code.
  • You need to visit the nearest Etisalat store and present the pass code.
  • A contract needs to be signed at the store after reserving the dial in order to activate the service.
 
 
  • Traffic cases allowed through the additional number are voice calls, SMS and video calls.
  • While roaming, the additional number can only receive calls with the normal roaming rate.
  • To call a number or send an SMS with your additional number, just enter 991 before the number that you want to call.
  • When you receive calls or SMS on your additional number, 991 will appear before the calling number.
  • You can access the scheduler or blacklist through the web portal SelfCare.
  • It is not possible to call short numbers with the additional number.
 

Service Pricing

Service pricing for normal additional number
  Prepaid Subscribers Postpaid Subscribers
One Time Activation Fee 5LE
Monthly Fee 0.17 LE/Day 5 LE/Month
Calls through additional number Same cost as original number
Calls received through additional number No cost except for roaming same as original number

*Ahlan Mohafazat and Ahlan Alexandria customers will be charged 20Pt for voice calls either inside Cairo or outside Cairo for calls done through their additional number.
*Any calls done through your additional number will follow the same rules applied on your original number including sallefny men fadlak balance.
Service pricing for premium additional number
  Prepaid Subscribers Postpaid Subscribers
Activation Fee 750LE
Monthly Fee None
Calls through additional number Same cost as original number
Calls received through additional number No cost except for roaming same as original number

*Ahlan Mohafazat and Ahlan Alexandria customers will be charged 20Pt for voice calls either inside Cairo or outside Cairo for calls done through their additional number.
*Any calls done through your additional number will follow the same rules applied on your original number including sallefny men fadlak balance.
Service pricing terms & conditions
  • All outstanding bills should be paid before being able to use the additional number.
  • In case the daily fee was not charged for prepaid subscribers, then upon recharging your balance the fee will be automatically charged and the service will be resumed.
  • In case the monthly fee was not charged for postpaid subscribers, then upon recharging your balance, you need to send an SMS to 999 containing "2".
  • In case of not paying the service fees, the service will be suspended for 2 month where your additional number will not be lost during that period. Such that in case you reactivated the service after recharging your balance you can keep enjoying your same additional number. After this period ends, you will lose the service and your additional number.
  • To opt out from the service, send an SMS to 999 containing "1".


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